FAQ
Any quesions, please feel free to contact us anytime.
Custom
Can you customize products based on my design?
Yes. We can produce custom products based on your logo, sketch, reference image or design file. If you only have an idea, our team can also help create a workable design proof.
What file formats do you accept for artwork?
We usually accept AI, PDF, PSD, EPS, JPG and PNG files. Vector files are preferred for accurate production
Can you help if I do not have a finished design?
Yes. You can send us your idea, logo or reference photos, and we can help prepare a digital proof for confirmation.
What products do you specialize in?
We mainly produce custom enamel pins, metal keychains, name badges, medals, pet tags, lanyards and other promotional metal accessories.
Depending on the product, we use zinc alloy, iron, brass, stainless steel and other suitable materials.
MOQ depends on the product type and process. For most custom products, MOQ usually starts from 100 to 300 pieces. Please contact us with your project details for confirmation.
Production
Can I order a sample before bulk production?
Yes. We can provide a sample for approval before mass production. Sample cost and lead time depend on the product and process.
How long does sample production take?
Sample production usually takes around 5 to 7 working days after artwork approval, depending on product complexity.
How long does mass production take?
Bulk production usually takes around 10 to 20 working days after sample or artwork confirmation. Complex orders or peak seasons may require more time.
What customization options do you offer?
We offer engraving, enamel filling, diamond inlays, glitter finishes, laser etching, gold/silver plating, and more. You can also choose from various shapes, sizes, and colors.
Yes. We can match colors according to Pantone references as closely as possible, although slight differences may occur depending on material and process.
What attachment options are available?
For pins, we offer butterfly clutch, rubber clutch, safety pin and magnetic backing. For keychains, we offer split rings, lobster clasps and other hardware.
What packaging options do you provide?
We offer poly bags, backing cards, gift boxes, velvet pouches and other custom packaging solutions.
Shipping & Returns
What shipping methods do you offer?
We can ship by DHL, FedEx, UPS, air freight or sea freight, depending on your timeline and budget.
Express shipping usually takes 4 to 7 business days. Air freight and sea freight depend on destination and customs clearance
Can I track my order during shipping?
Yes, we will provide a tracking number once your order is shipped. You can use it to monitor the shipmentâs progress online.
Payment & other
What payment methods do you accept?
We usually accept bank transfer, PayPal and other agreed payment methods depending on the order.
Yes. If your deadline is tight, please let us know in advance and we will check the most suitable schedule for your project.
Do you support OEM and ODM orders?
Yes. We support OEM/ODM orders for custom designs, branded packaging and private label projects.
Can you ship directly to my warehouse or fulfillment center?
Yes. We can ship directly to your office, warehouse, agent or fulfillment center based on your shipping instructions.
How do you control product quality?
We check products during production and before shipment to improve consistency in color, plating, finishing and packaging.
What if there is a quality issue after delivery?
If there is a confirmed quality problem, please contact us with photos and order details. We will review the case and provide a practical solution.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don’t bother with payment details.
Completely free shipping
We’ll handle the shipping.