FAQ
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Customization
We can create products based on your design sketches or ideas. Our team will work closely with you to bring your vision to life.
We use high-quality materials, such as zinc alloy, copper, iron, and stainless steel, depending on the product and your preferences.
We offer engraving, enamel filling, diamond inlays, glitter finishes, laser etching, gold/silver plating, and more. You can also choose from various shapes, sizes, and colors.
We produce a wide range of metal items, including medals, commemorative coins, dog tags, badges, keychains, and holographic stickers. We also support custom designs based on your ideas.
Production
Our MOQ varies depending on the product type, typically starting from 100/500 pieces. Please contact us for details about your specific needs.
Production time usually ranges from 7-15 days after design confirmation, depending on the complexity and quantity of the order.
We can produce a sample for your review. Sample fees may apply, but these can be refunded or deducted from the bulk order cost.
Our production process includes strict quality control at every stage, from raw material selection to final packaging. We also offer pre-shipment inspections to guarantee satisfaction.
Shipping
We provide multiple shipping options, including express couriers (DHL, FedEx, UPS), air freight, and sea freight. The choice of shipping depends on your timeline and budget.
Shipping time depends on the destination and method. For express couriers, delivery usually takes 3-7 business days. Air freight takes around 7-15 days, while sea freight may take 20-40 days.
Shipping costs are based on the package’s weight, dimensions, and destination. We will provide an estimated shipping fee during the order process.
Yes, we ship worldwide. However, customs duties and taxes are not included in the shipping fee. These charges are the responsibility of the recipient and vary by country.
Payment
We accept various payment methods, including bank transfers (T/T), PayPal, and Alibaba. Details will be provided during order confirmation.
We start production after receiving the initial payment. Full payment is required before shipment to ensure timely delivery.
Refunds or order changes depend on the production stage. If production has not started, we can accommodate changes or provide refunds. Once production begins, fees may apply for adjustments or cancellations.
We accept payments in major currencies, including USD, EUR, and so on. Please confirm your preferred currency during order placement.
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